FAQs

Find the most frequently asked questions below.

Where is my package?

First, check your spam or junk folder for your shipping confirmation. If you still can't find it, drop us a message at hello@myeversoft.com. Most orders arrive within 3 to 8 business days, though we know delays can sometimes happen. If there's an issue with your shipment, please contact the carrier directly using the tracking link in your confirmation email. If your order still hasn't arrived after 10 business days and you've already reached out to the courier, let us know and we'll step in to help.

How do I unsubscribe from our emails?

We'd hate to see you go, but we understand! You can unsubscribe by clicking "Unsubscribe" at the bottom of any of our emails, or by reaching out to our Customer Experience team at hello@myeversoft.com and we'll take care of it for you.

When can I expect my order to arrive?

Most orders are delivered within 3 to 8 business days after shipping. Please note that delays can occasionally happen around holidays or due to severe weather, so we recommend keeping an eye on your tracking updates. If you haven't received your tracking information, contact us at hello@myeversoft.com and we'll look into it.

Can I change my shipping information?

Once an order is confirmed, changes are not guaranteed, but please contact us at hello@myeversoft.com as soon as possible and we'll do our best to help. If your order hasn't shipped yet, we'll try to make the update for you. If it's already on its way, you can contact the courier directly via your tracking link to request a redirect.

Are all of your products hypoallergenic?

Yes! All My Ever Soft products are hypoallergenic and safe for children and pets. Our cooling fabrics are especially great for allergy sufferers and those with sensitive skin, as they help wick away sweat and keep you cool and comfortable throughout the night.

What if I used the wrong address?

We can only ship to the address provided at checkout, so please double-check your details before placing your order. If you notice a mistake, we recommend contacting the courier right away using your tracking link to request a redirect. Unfortunately, if the package is delivered to an incorrect address, we are unable to retrieve it on your behalf.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Shop Pay so you can check out in whatever way works best for you.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in perfect order to be eligible. To get started, simply reach out through our Contact page and our team will guide you through the process.